Elev8 Group · Policy Centre
Policies & Operating Standards
Every policy Elev8 publishes exists for the same reason: to make the operating standards that protect research independence, client confidentiality, and content integrity visible and enforceable. This page is the complete index. If you have a question a policy doesn't answer, contact Elev8 directly.
15
Published policies
7
Policy categories
May 2026
Last updated
All policies were reviewed and updated in May 2026. The Terms of Business, Analyst Interactions with Vendors, and Citation Policy contain significant updates from prior versions. The Usage Policy, Independence & Research Integrity, and Articul8 Reprints pages are new additions.
Research Independence
4 policies
Independence
Integrity Policy
The three pillars of Elev8's independence: editorial control, commercial separation, and structured methodology. Defines what Elev8 will always do — and what it will never do — to protect the objectivity of its research.
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Independence
Independence & Research Integrity
Elev8's six independence commitments, four concern routes, the vendor research concern escalation process, and a comprehensive FAQ on objectivity, conflict of interest, and research conduct. The primary resource for anyone with a question or concern about Elev8's research independence.
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Independence
Analyst Interactions with Vendors
Defines the two modes of vendor engagement — evaluative research and strategic advice — and the rules that govern each. Covers the Evaluation Closed Period, what advisory sessions can and cannot be used for, and the four guiding principles that apply to every vendor interaction.
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Accuracy
Corrections
Elev8's live log of material corrections to published research. Defines what qualifies as a correction, how to submit a correction request, and how Elev8 handles correction requests independently of any commercial relationship with the submitting party.
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Research Access & Usage
3 policies
Usage
Usage Policy
The definitive guide to what you are entitled to do with Elev8's research content, advisory services, and access credentials across five access tiers. Covers internal use, external use, advisory session entitlements, and credential management — with thirteen practical scenarios and a five-day non-compliance cure process.
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Usage
Research Usage Policy
What may — and may not — be done with Elev8's published research across every format and tier. Synthesised from Gartner and Forrester's usage policy frameworks and adapted for Elev8's research architecture. Includes the AI training prohibition, the non-compliance notice mechanism, eight practical scenarios, and the complete usage quick reference table.
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Citation
Citation & Content Compliance Policy
Governs external citation of Elev8 research across all formats and channels. Covers who can cite, what approvals are required, Articul8™ Hex-Model™ citation rules (including tier designations, the objectivity statement, and badge usage), commissioned research attribution, analyst engagement terms, and channel-specific rules for ads, email, and press releases.
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Terms & Legal
3 policies
Commercial
Terms of Business
The governing commercial terms for all Elev8 engagements — Calibr8™ Diagnostic Services, Articul8™ Research Services, Advisory Services, and Professional Services. Covers warranty, payment terms, intellectual property, data protection, limitation of liability, termination, and governing law across three territories.
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Legal
Terms of Use
The baseline terms governing all access to and use of elev8group.io and thisischrislong.com. Covers permitted site use, proprietary framework IP (Calibr8™, Articul8™, Hex-Model™, Gap Map™, Momentum Curve™), the AI training prohibition, disclaimer of warranties, and limitation of liability.
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Privacy
Privacy Policy
Elev8's data controller statement, the five categories of personal data collected, how data is collected, how it is used (seven processing purposes with legal bases), cookie types, data sharing, international transfers, data security, retention, and the seven legal rights available to users in the EU/EEA.
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Payments & Refunds
2 policies
Payments
Payment Portal Terms & Conditions
The terms governing all payments processed through elev8group.io. Covers payment authorisation, currency and exchange rate handling, dispute process, payment troubleshooting steps, and a CVV guide for Amex, Visa, and Mastercard. Contact Elev8 before raising a dispute with your card issuer.
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Refunds
Refund Policy
Refund terms for all six Elev8 service types — Calibr8™ Diagnostics, Articul8™ Research, Advisory Services, Professional Services, Reprint Licences, and individual Research Documents — plus the event cancellation schedule (4+ weeks: full refund / 2–4 weeks: 50% / under 2 weeks: no refund) and the four-step written refund request process.
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Research Independence Statement
Elev8's research, analysis, and published positions are editorially independent of all commercial relationships. No briefing, paid engagement, vendor arrangement, or commissioned research influences evaluative conclusions unless explicitly disclosed. Any arrangement that would compromise research independence will be declined, regardless of commercial terms. The policies on this page exist to make that commitment enforceable — not aspirational.
Questions about any policy? Contact Elev8 via elev8group.io/contact. For independence and integrity concerns, write to legal@elev8group.io. For vendor engagement, visit elev8group.io/vendors.