Payment Portal Terms & Conditions

Effective date: 1 May 2026 Applies to: All payments processed via elev8group.io

These terms govern the use of Elev8's online payment portal and apply to all payment transactions processed through elev8group.io and any Elev8-operated payment pages. Please read them carefully before submitting a payment. By completing a payment through this portal, you agree to be bound by these terms in full.

Before you pay Payments processed through this portal are subject to these terms and the terms of any separate sales contract or engagement agreement between you and Elev8. If you are not yet an Elev8 client or have not received an invoice, please contact us via elev8group.io/contact before submitting payment.

Payment Authorisation

By submitting payment, you confirm that

You authorise Elev8 to charge the credit or debit card provided for the Invoice Number entered in the Payment Information section. You certify that you are the authorised user of the card being charged and that payment relates to a valid invoice issued by Elev8. You have read and agree to these Payment Portal Terms & Conditions and to Elev8's Terms of Use.

Currency & Exchange Rate

Elev8 invoices clients in GBP (£), AUD ($), or USD ($) depending on the territory and engagement terms. If you are paying with an international Visa, Mastercard, or American Express card, please note the following:

1 The purchase price may fluctuate based on the exchange rate applied by your card issuer at the time of the transaction.
2 Your bank or card issuer may apply foreign currency conversion fees, which can increase the total cost of your payment. Please contact your card issuer to confirm any such fees before submitting payment.
3 By completing payment, you confirm acknowledgement and acceptance of any gain or loss resulting from exchange rate adjustments applied by your bank or card issuer. Elev8 will not be liable for any such loss, nor will it pursue the cardholder for any amount where an exchange rate adjustment is made in the cardholder's favour.

Disputes

In the event that a payment cannot be resolved directly with Elev8 and you dispute a charge with your card issuer, your electronic payment confirmation and invoice record may be used as evidence that the charge is valid. If you have any concerns about a payment processed through this portal, please contact Elev8 directly before initiating a chargeback dispute.

Contact Elev8 first. Most payment questions can be resolved quickly. Please contact us via elev8group.io/contact before raising a dispute with your card issuer.

Troubleshooting Payment Errors

If you experience an error when submitting payment, work through the following steps before contacting Elev8:

1 If your card is new or recently reissued, ensure it has been activated with your card issuer before attempting payment.
2 Enter the card number without dashes, spaces, or special characters.
3 Ensure the billing address entered matches the address registered with your card issuer. If you have recently moved, confirm your current billing address with your bank before retrying.
4 Enter your card's security code (CVV) correctly — see the guide below for where to find it on your card.
5 If the error persists, contact your card issuer's customer service team using the number on the back of your card. Your card issuer may need to speak with you before authorising an international or high-value transaction.

Account verification

To avoid delays in processing your payment, ensure that the billing address entered matches the address held by your card-issuing bank. If you are unsure whether your card statement goes to your work or home address, contact your card issuer to confirm before submitting payment.

Security Code (CVV) Guide

The card security code (also known as CVV, CVC, or CID) is a unique security number printed on your card in addition to the card number. It is required to complete payment. Locate it as follows:

American Express

4 digits

The 4-digit security code is printed on the front of the card, above and to the right of the embossed card number.

Visa & Mastercard

3 digits

The 3-digit security code is printed on the back of the card, in or next to the signature strip, after the last four digits of your card number.

Can't complete your payment? Contact Elev8 at elev8group.io/contact to discuss alternative payment methods. We are able to accommodate bank transfer (BACS/SWIFT) for all invoices. Please include your invoice number in your correspondence.

Payment queries and support: Contact Elev8 via elev8group.io/contact. Please include your invoice number and a brief description of the issue. Elev8 aims to respond to all payment queries within two Business Days.

American Express Example:

Mastercard / Visa Example: